Black Friday FAQs

Due to the volume of orders received during this wonderful time of discount shopping we would like to remind all customers that no changes of any kind including cancellations of orders can be made once an order is placed.

When the site is very busy, please be sure to take your time to review your cart fully before making payment as all sale items are final sale and non-returnable.

Please note that our dispatching time as expected may increase due to the volume of orders we expect during this fun time.

Please only email the team regarding shipping times if you have not received a tracking link within 7 working days of placing your order, no orders can be expedited during this time.

Time frame

We aim to ship goods within 5-7 business days of receiving your order during the Black Friday sale period. Please note we ship orders on working days only and weekend orders will be packed and dispatched the following Monday. We appreciate your patience while our team works hard to get the orders dispatched as fast as we can!

Combining Orders

We do not offer combined shipping; all orders have a unique tracking number on dispatch. No refunds on shipping are offered to any orders that do not qualify for free shipping.

No changes can be made to any orders once placed this includes the following:

Change of address

Unfortunately, we will not be able to make address changes to any orders during this busy time, please check your address is correct before checking out.

Discount codes

When applying a discount code to your order please be sure it has applied correctly as discounts cannot be applied after an order has been placed.

Changing or removing/adding item

We are unable to change sizes, remove / add any items or change any orders in any way once placed.

Cancellation request

During this very busy time no cancellations of orders will be considered, please be sure to check your cart and shipping details are correct before finalising your order.

Please be aware that our response time for queries will be increased due to the Black Friday volume. Please do not send multiple emails as this will only delay responses.

Please rest assured that all teams will be working hard to get your orders out the door and answer any queries and we appreciate all our wonderful JK customers!

FAQ - Orders

All items are true to size based on an average sized child. We have a size guide on each listing to help you make the correct decision for your child.

All items are listed in New Zealand dollars. Here is an online currency converter if you need to estimate the price in your local currency.


Over NZD$100 = Free Shipping

Under NZD$100 = NZD$8 Shipping


Over NZD$100 = Free Shipping

Under NZD$100 = NZD$9.99 Shipping

Global Destinations

Over NZD$250 = Free Shipping

Under $250 = See checkout for details.

View more info on our Shipping page.

We offer credit card payments for Visa and Mastercard holders, along with Paypal, Afterpay and Laybuy for qualifying customers. Our online banking facility is ASB 12-3191-0049598-00.

For purchases outside of New Zealand you may be required to pay duty tax on your orders. If your order is being shipped to the United States, you may also be required to pay a State-based sales tax at checkout based on the State you are shipping to. 

Unfortunately because we process our orders so quickly we cannot amend existing orders. Please contact us using the form below for assistance.

FAQ - Loyalty Points

You can earn loyalty points on all purchases, and also be completing certain actions. View more information here!

You can check your current balance by logging into your account here.

You can check your Loyalty points expiry date by logging into your account here. Points will expire after 12 months of inactivity, i.e. no points earned or redeemed (inactivity excludes birthday points allocated).

Simply log into your account here, and when you get to the checkout your points will appear. You can choose if you wish to redeem them at this point, and they will automatically apply to your cart!

Check out this page for our current rewards offers.

Yes - you earn Loyalty points when you purchase a gift card, but please be aware you do not also earn Loyalty points when you redeem the gift card at a later date.

Please note that loyalty points awarded exclude both tax and shipping.

If you have redeemed points for a discount but not yet used the discount code, you will be able to find the discount code by going to the Loyalty page, logging into your account and clicking on 'Rewards History'.

Get In Touch

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