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FAQ

What is the fit of Jamie Kay garments?

All items are true to size based on an average sized child. We have a size guide on each listing to help you make the correct decision for your child.

Do I have to pay any tax on my purchases?

For purchases outside of New Zealand you may be required to pay duty tax on your orders.

If I pre order an item and I order an in stock item, when will delivery be?

We will send your order in full once pre order item has arrived

Shipping Insurance

It is the responsibility of the purchaser to organise their own shipping insurance. We do not cover insurance, duty or taxes in the shipping component that is paid during checkout.

What are my payment options?

Visa and MasterCard via PayPal or Online Banking ASB 12-3191-0049598-00
We also offer Afterpay, Laybuy & Oxipay options


What currency are your prices in?

All items are listed in New Zealand dollars. Here is an online currency converter if you need to convert prices to your local currency.

What if I enter an incorrect address by mistake?

If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well.

I just made an order but forgot to add an item, please can i add this?
Unfortunately we are unable to make any amendments to orders once placed due to the volume we process daily. Please ensure to review your orders carefully before confirming at the checkout. 

I just received an email advising me that an item in my order was out of stock - What can i do ?
Unfortunately due to the large amount of orders we process and heavy sales periods where we get thousands of orders placed at one time sometimes we get an oversell on a product or we may recall a product. We will automatically process your order and keep it moving through the warehouse by refunding you of the missing item and completing the rest of your order. Unfortunately we cant put the order aside and allow the option to swap for something else as we are processing so many orders so frequently. 

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