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Shipping Information

What are the shipping costs?

New Zealand:

Free shipping on orders over $50NZD (via courier 1 - 3 business days once dispatched)

$8NZD shipping on orders under $50NZD (via courier 1 - 3 business days once dispatched)

Please allow extra days for delivery to rural addresses. 

Please note we do not ship to PO Boxes so please provide a physical address during checkout.

Australia:

Free DHL express shipping on all orders over $60NZD (2-3 business days from dispatch)

$9.95NZD DHL express shipping on all orders under $60NZD (2-3 business days from dispatch)

Worldwide: We Ship 99% of our international worldwide orders via DHL however some rural + Island locations require us to use NZ post. When you are provided with your tracking number it will also advise the company we have used to send the parcel to you. 

Free shipping on orders over $250NZD (up to 10 working days from dispatch)

$15NZD shipping on orders under $250NZD (up to 10 working days from dispatch)

International deliveries:

For purchases outside of New Zealand you may be required to pay duty tax on your orders.

Please ensure you are aware of the possible charges you may incur in order to release your goods.

Failure to collect your parcel due to not wanting to pay these fees or the parcel being returned to us due to incorrect address information or non collection from Depot will result in a return of your original order amount less $60NZD to cover the costs for processing + inbound and outbound freight costs. 

Please make sure your order is correct.
No order changes or cancellations once the order has been placed.
Customs duties & Taxes are the responsibility of the buyer for all countries - if you refuse your parcel at customs due to the fees your order will be destroyed by customs and will not be refunded by Jamie Kay .


How long does it take for my order to be processed?

We aim to ship goods within 2 business days of receiving your order. Please note we ship orders on working days and weekend orders will be packed and dispatched the following Monday.

However if we are having a store wide discount or a new season launch due to the large amount of orders we receive our processing times can be longer and the expected time delay can be 5-7 business days.This normally happens once a month with new launches.  We appreciate your patience while our team works hard to get the orders dispatched as fast as we can. Please double check your shipping address is correct as we can not be held responsible for un-delivered orders due to incorrect delivery details.